Welcome to the Santrio LLC order portal. We use the Santrio SAAS gateway to provide resellers access to direct order entry and order status information from our Quickbooks Enterprise financial accounting system. You have secure access to place an order, check your order status, review pending orders, look at Cintrex invoices, and review payment history. We will provide you a password if you don’t already have one. Instructions are given below on how to use the online order entry system. Once the order is accepted by Cintrex, we regularly provide online updates to job status and UPS shipping information. IMPORTANT - once inside the order portal and you are done with order entry or order status, you’ll need to log out to return to these reseller web pages. THANK YOU.
1. Click “Order Online” on the top navigation menu bar.
2. In the section “Online Order Forms”, click Place Order.
3. Please complete the online Order Form, entering the correct part numbers, quantities, end-user’s name, your company PO#, and the correct physical quantities of all items that you intend to ship to Cintrex.
4. Once complete, please click “Review and Submit Order”. Review again the completed online order information to make sure the correct part numbers and quantities have been ordered.
5. Please use the “Memo” box at the bottom of the order form to add necessary information to the order, such as onscreen titles, types of data files, and any special customer instructions. The Memo box can hold many pages of information and will be kept for later reference if there are ever questions about the order.
6. After you review the completed order, please click “Submit Order”.
7. Click “OK” on order submission.
8. Click the Submitted Order again and hit the print button for a hard paper copy to include with the packaged contents shipped to Cintrex.
9. Within 24 hours, your submitted order is accepted and assigned a Cintrex Sales Order number (SO#) with the letter “P” in front of the number, meaning the order is pending receipt into Cintrex. You will be able to look at the order by clicking on “Pending Orders” on the navigation menu bar.
10. Once Cintrex receives the physical contents into our lab, we will amend the assigned order number with the letter “S” at the beginning of the order number. Doing this will give notification that Cintrex has received the order.
11. Order status updates are available 24x7, with the common stages being named Received, Prepped, Work In Progress, Editing, Complete, On Hold, and the actual UPS Tracking Number if the order has already shipped.
